Shipping Policy

Last Updated: July 6, 2026

Thank you for shopping with Nerd Square! We're committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays). During new product launches, sales, conventions, or high-volume periods, processing times may be extended. If there is a significant delay, we'll notify you by email.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and the shipping method you select.

Estimated delivery times begin after your order has been processed, not when it is placed.

Typical delivery estimates:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Delivery times vary based on the shipping option selected at checkout.

Please note that delivery estimates are not guaranteed.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you need to update your shipping address, please contact us immediately at admin@nerdsq.com. We cannot guarantee changes once an order has entered processing.

Nerd Square is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, Nerd Square is not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances outside our control.

If your package is marked as delivered but cannot be located, please:

• Check around your delivery location.
• Ask neighbors or your building management.
• Contact the shipping carrier.
• Reach out to us at admin@nerdsq.com if you need additional assistance.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. Include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We'll review your claim and work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Pre-Orders

If your order contains a pre-order item, your order may be held until all items are available to ship unless otherwise stated on the product page.

Estimated shipping dates for pre-order items are provided as estimates and may change.

Questions

If you have any questions about your order or shipping, please contact us at:

Email: admin@nerdsq.com