Return & Refund Policy

Last Updated: July 6, 2026

At Nerd Square, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

Returns are accepted within 10 days of the delivery date.

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original condition
• Free of stains, odors, pet hair, or damage
• Returned with original tags (if applicable)

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Final sale or clearance items
• Limited edition or exclusive releases marked as Final Sale
• Items that have been worn, washed, altered, or damaged after delivery

Exchanges

Need a different size?

If your desired size is available, we'll gladly exchange eligible items within 30 days of delivery.

Customers are responsible for return shipping costs unless the exchange is due to our error or a defective item.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at admin@nerdsq.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll review your request and work quickly to make it right.

Refunds

Once we receive and inspect your return, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.

Return Shipping

Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Nerd Square is not responsible for returns lost in transit.

Convention & Event Purchases

All purchases made at conventions, pop-up shops, festivals, or in-person events are considered final sale.

However, if you receive a defective item, please contact us within 7 days of purchase, and we'll work with you to resolve the issue.

Order Cancellations

Orders may be canceled only before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled.

How to Start a Return

To request a return or exchange, email us at admin@nerdsq.com with:

• Your order number
• Your name
• The item(s) you'd like to return or exchange
• The reason for your request

We'll provide instructions for the next steps.

Questions?

If you have any questions about our Return & Refund Policy, please contact us at:

Email: admin@nerdsq.com